Puzzle POS | POS systems, retail scale integration and IT solutions

Efficient business operations in gastronomy, retail, and service sectors depend directly on reliable point-of-sale systems, streamlined checkout flows, and compliance with local fiscal regulations. Headquartered in Berlin, Puzzle POS (Puzzle Kassensysteme & IT-Lösungen) provides commercial enterprises with comprehensive POS hardware, specialized checkout software, scale technologies, and business IT services. Bringing more than ten years of industry expertise, the company serves a broad client base ranging from small kiosks and hair salons to extensive supermarket chains, restaurants, and wholesale enterprises.

Specialized POS and Scale Hardware for Multiple Industries

Point-of-sale environments vary significantly depending on customer volume and industry-specific workflows. Puzzle POS addresses these differing requirements by delivering modular hardware packages equipped with tailored POS software. In the food and hospitality sector—including restaurants, pizzerias, fast-food outlets, and cafés—the systems provide floor plan configurations, waiter handhelds, order printing directly in the kitchen or bar, split-billing capabilities, and seamless connections to external delivery aggregators. For grocery stores, supermarkets, and specialty food retail, the product range focuses heavily on speed, barcode scanning, and precise weighing.

The hardware portfolio offered by Puzzle POS encompasses:

• Touchscreen POS terminals available in various screen configurations, such as 5.5-inch mobile devices, 10.1-inch compact systems, and 15.6-inch counter setups
• Integrated scale systems engineered for fresh produce, delis, and butcher counters, fully compatible with precision brands like Mettler Toledo and CAS
• Dedicated customer display screens (including 10.1-inch rear customer monitors) and electronic cash drawers
• Reliable 58 mm and 80 mm thermal receipt printers alongside robust kitchen network printers
• High-performance stationary and handheld barcode scanners for standard retail operations
• Self-checkout terminals (SB-Kasse) and mobile inventory collection devices

Legal Fiscal Compliance and Cashless Payment Integration

Operating in Germany requires adherence to strict fiscal standards, specifically KassenSichV and GoBD requirements. The POS software delivered by Puzzle POS incorporates the necessary Technical Security Unit (TSE), supporting 5-year certified hardware- or cloud-based implementations, DSFinV-K audit data export, and direct DATEV financial software integration. These features ensure that transaction logs and tax records remain tamper-proof and fully compliant with fiscal audit authorities.

In addition to hardware and cash management, Puzzle POS supplies cashless payment processing solutions. Partnering with major acquiring networks, the firm provides merchants with modern EC card terminals at competitive transaction rates. The payment terminals support NFC contactless transactions, debit and credit cards (girocard, Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. To guarantee uninterrupted service during local internet outages, the terminals feature autonomous 4G cellular backup connections and seamless ZVT integration with the main cash register.

IT Development, Wholesale Infrastructure, and Digital Services

Beyond standalone retail registers, the company develops customized IT environments for larger organizations, including car dealerships, furniture stores, manufacturers, and wholesale distributors. These implementations feature multi-branch data synchronization, centralized inventory management, digital labeling interfaces, and automated merchandise management (WaWi) synchronizations. Whenever article data or pricing updates are executed in the central back office, the modifications are instantly synchronized across all operational terminals and connected scale stations.

Complementing its physical equipment, Puzzle POS supports enterprise growth through digital services, including:

• Custom corporate website development and scalable e-commerce online shop platforms
• Online appointment scheduling and integrated booking calendar software
• Search engine optimization (SEO) and targeted Google Ads management
• Social media advertising campaigns focusing on conversion and reach
• Google Reviews optimization aligned with compliance guidelines

Turnkey Family Entertainment and Technical Support

A distinct capability of Puzzle POS is the turnkey delivery of family entertainment centers (FECs) and arcade halls. The company handles concept development, interior design, arcade machine procurement, digital coin/ticket management systems, and complete on-site installation.

From its Berlin workshop at Cauerstraße, Puzzle POS provides complete system setup, article database pre-programming, on-site or remote employee training, and ongoing technical maintenance. Combining cutting-edge hardware, flexible contract terms, and dedicated technical support, Puzzle POS stands as a competent partner for modern commerce and entertainment operations.