Yol Yardım A.Ş. | 24/7 Roadside Assistance and Towing Services

Yol Yardım A.Ş. operates an extensive nationwide roadside assistance and breakdown recovery network designed to support motorists across Turkey. Managed through the coordination hub of HERMESS Genel Otomobil Yol Yardım Hizmetleri Birliği Tic. Ltd. Şti. located in Denizli, the company’s service infrastructure spans all 81 provinces and 919 districts. Mobilizing a fleet of over 4,000 contracted partner recovery vehicles, the network delivers 24/7 technical assistance, flatbed towing, and travel continuity services for individual motorists and corporate fleets alike.

Digital Dispatch and Real-Time Coordination

Rather than relying on a centralized tow truck fleet that takes hours to dispatch across regional borders, the platform utilizes local certified towing providers and mobile technicians in each district. Whenever a vehicle breaks down or is involved in a traffic accident, the driver can request assistance via a mobile application, phone call, or messaging channels. The automated platform registers the driver’s GPS location instantly, verifies existing membership entitlements, and broadcasts the service request to vetted regional partners. Service partners typically accept missions within 30 seconds, and motorists can monitor the approaching recovery vehicle in real time on a live digital map.

Comprehensive Membership Plans and Coverage

Yol Yardım provides tiered annual subscription plans—including Standard, Plus, and Premium packages—tailored to private passenger cars, light commercial vehicles, and utility transports. There is no vehicle age limit imposed for enrollment. Modern mobility needs are fully accommodated; electric and hybrid vehicles that experience battery depletion are promptly recovered and transported to the nearest operational charging point or authorized service center.

The core technical services provided under these programs include:

• Towing and Recovery: Local breakdown or accident towing up to 50 km to the nearest affiliated repair facility is included free of charge across all membership plans. Advanced packages (Plus and Premium) cover 30% to 50% of intercity towing expenses after the initial 30 days of membership.
• On-Site Battery Boost: Unlimited on-site jump-start assistance for vehicles experiencing electrical discharge or alternator trouble.
• Mobile Tire Service: Unlimited roadside replacement using the vehicle’s spare tire or on-the-spot puncture repair.
• Auto Locksmith Support: Unlimited assistance in instances where keys are locked inside the cabin or door lock mechanisms malfunction.
• Emergency Fuel Delivery: Up to two times per year, delivering 5 liters of fuel to enable travel to the nearest filling station, or free towing to the nearest fuel outlet.
• Travel Continuity and Accommodation: If mechanical repair takes longer than three days, the program coordinates replacement rental vehicles, hotel accommodations, or onward travel tickets.
• Pet Assistance: Emergency veterinary referral and guidance services for domestic pets traveling with vehicle occupants.

Instant Quotes for Non-Subscribed Drivers

Motorists who do not possess an active annual membership can also use the platform’s open marketplace feature. By submitting a roadside request, unverified drivers receive fixed-price quotations from 3 to 4 nearby towing specialists within approximately 5 minutes. Drivers can compare arrival times and rates, choose their preferred service provider, and complete digital payments securely within the application without facing unpredictable roadside surcharges.

Commercial Fleets, White-Label Alliances, and Expatriate Services

Corporate fleet subscriptions cover taxi companies, car rental operators, minibuses, commercial delivery vans, and motorhomes under a consolidated single-contract and unified billing system. Fleet managers gain full operational visibility through specialized reporting tools.

In addition, auto dealerships, vehicle inspection stations, and insurance agencies can join the platform’s business partnership program. Partners can offer 12-month roadside assistance plans directly to vehicle buyers, earning per-sale commissions or utilizing white-label capabilities to provide branded digital membership cards. The platform is also actively used by European expatriates driving to Turkey from Germany, the Netherlands, Belgium, France, and Austria, ensuring that travelers heading along transit routes have accessible, reliable vehicle protection across all Turkish borders.

Certified Management and Data Protection Standards

The central operations in Pamukkale, Denizli, maintain fully audited and certified international management protocols. The company adheres strictly to ISO 9001:2015 for quality management, ISO 10002:2018 for customer satisfaction handling, ISO 27001:2022 for information and digital data security, and ISO 31000:2018 for comprehensive operational risk management.